A legal disclaimer

Refund Policy
Effective Date: 01.01.2024
Company Name: Marts Movers

At Marts Movers we’re committed to providing reliable and professional removal services. We understand that plans can change, and we aim to handle cancellations and refunds fairly and transparently.

1. Cancellations & Refund Eligibility

We do not accept cancellations under any conditions:

​ No refund provided. A late cancellation fee may apply to cover scheduling and staffing costs.

2. Rescheduling Policy

We understand that moving plans may need to change. You may reschedule your service once free of charge if you notify us at least 48 hours in advance.

Further reschedules or those requested with less than 48 hours’ notice may incur a rescheduling fee.

3. Refunds for Service Issues

If you believe there was an issue with the service you received (e.g. delays, damage, incomplete job), please contact us within 48 hours of the completed move.

We may offer a partial refund, service credit, or alternative resolution depending on the situation. Any claims related to damage must include photo evidence and supporting documentation.

4. Non-Refundable Costs

Please note that certain costs are non-refundable, including but not limited to:

Booking fees or admin charges (if applicable)

Third-party service fees (e.g. storage, tolls, etc.)

Costs already incurred by our team (e.g. travel expenses, labor time)

5. How to Request a Refund

To request a refund or discuss an issue, please contact our customer support team:

 Email: info@martsmovers.co.uk
 Phone: 07519963045
Please include your booking reference, name, and the date of your service.